Terms & Conditions

Last Updated: 23 May 2025.

1. Acceptance of Terms

By accessing and using Anime Originals by Animation Xpress India Pvt. Ltd. (“we,” “us,” “our,” or the “Site”), you (“User,” “you,” or “your”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and Animation Xpress India Pvt. Ltd, located at C-350, New Link Rd, Goregaon West, Mumbai, Maharashtra – 400104..

2. Description of Service

Anime Originals is an e-commerce platform specializing in anime merchandise, including but not limited to:

• Anime figures and collectibles,
• Apparel and accessories,
• Manga and light novels,
• Home decor and lifestyle products,
• Digital content and merchandise,
• Limited edition and exclusive items.

3. Eligibility and Account Registration

Age Requirements

• Users must be at least 13 years old to create an account.
• Users under 16 require parental supervision for account creation.

Account Registration

• You must provide accurate, current, and complete information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify us immediately of any unauthorized use of your account.
• One account per person; multiple accounts may result in suspension.

4. Product Information and Availability

Product Descriptions

• We strive to provide accurate product descriptions, images, and specifications.
• Colors may vary due to monitor settings and photography.
• Actual products may differ slightly from images shown.
• All product information is subject to change without notice.

Pricing and Availability

• All prices are listed in INR or Rupees or ₹ unless otherwise specified.
• Prices are subject to change without notice.
• Product availability is not guaranteed until order confirmation.
• Pre-order items have estimated release dates that may change.

Intellectual Property

• All anime merchandise is officially licensed or falls under fair use.
• Bootleg, counterfeit, or unauthorized reproductions are prohibited.
• We respect intellectual property rights of anime creators and distributors.

5. Ordering and Payment

Order Process

• Orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order.
• Order confirmation does not guarantee product availability.

Payment Terms

• Payment is required at time of order placement.
• We use PhonePe’s payment gateway platform to process all payments.
• Failed payments may result in order cancellation.

Pre-orders and Backorders

• Pre-order payments are charged immediately unless otherwise specified.
• Release dates are estimates and subject to manufacturer changes.
• Pre-orders may be cancelled with full refund if delayed beyond 45 days from original estimated date.

6. Shipping and Delivery

Shipping Policy

• Detailed shipping information available in our Shipping Policy.
• Risk of loss transfers to buyer upon delivery to carrier.
• Delivery times are estimates and not guaranteed.

Delivery Issues

• We are not responsible for packages marked as delivered by carrier.
• Address accuracy is customer’s responsibility.
• Unclaimed packages returned to sender incur reshipping fees.

7. Returns and Refunds

Return Policy

• Returns accepted if informed within 7 days of delivery.
• Items must be unused, and in original packaging.
• Custom, personalized, or opened collectible items are non-returnable.

Refund Processing

• Refunds processed within 5-10 business days after return receipt.
• Original shipping charges are non-refundable.
• Refunds issued to original payment method.

Defective Items

• Defective items replaced or refunded at our discretion.
• Report defects within 7 days of delivery
• 5 images from different angles may be required for damage claims.

8. User Conduct and Prohibited Uses

Acceptable Use

• Use the site only for lawful purposes.
• Respect other users and staff in communications.
• Provide accurate information in all transactions.

Prohibited Activities

• Attempting to hack, disrupt, or damage the website.
• Creating false accounts or impersonating others.
• Reselling items for commercial purposes without authorization may lead to criminal charges.
• Posting inappropriate content in reviews or comments.
• Using automated systems to access the site (bots, scrapers).

9. Privacy and Data Protection

Information Collection

• Personal information collection detailed in our Privacy Policy.
• We use industry-standard security measures to protect data.
• Information may be shared with shipping and payment partners.
• Marketing communications require opt-in consent.

Cookies and Tracking

• We use cookies to enhance user experience.
• Third-party analytics may track site usage.
• Users can disable cookies through browser settings.

10. Intellectual Property Rights

Our Content

• All website content, design, and functionality are our property.
• Unauthorized use, reproduction, or distribution is prohibited.
• Product images and descriptions are protected by copyright.

User-Generated Content

• Reviews, comments, and submissions become our property.
• We reserve the right to use user content for promotional purposes.
• Users grant us perpetual, royalty-free license to their submissions.

11. Convention and Event Sales

Convention Policies

• Convention exclusive items have limited availability.
• Special event terms may override standard policies.

12. Disclaimers and Limitation of Liability

Product Disclaimers

• Products sold “as is” without warranty beyond manufacturer defects.
• We are not responsible for manufacturer recalls or defects.
• Collectible value may fluctuate; we make no investment guarantees.

Limitation of Liability

• Our liability is limited to the purchase price of products.
• We are not liable for indirect, incidental, or consequential damages.
• Force majeure events (natural disasters, shipping disruptions) excuse performance delays.

13. Digital Content and Services

Digital Products

• Digital downloads are final sale.
• Access credentials provided via email.
• No refunds for digital content after download.

Subscription Services

• Recurring billing for subscription boxes or services.
• Cancellation requires 30 days notice.
• Refunds not available for partial subscription periods.

14. Modifications to Terms

Changes to Terms

• We reserve the right to modify these Terms at any time.
• Changes effective immediately upon posting.
• Continued use constitutes acceptance of modified Terms.
• Material changes will be communicated via email or site notice.

15. Termination

Account Termination

• We may terminate accounts for Terms violations.
• Users may close accounts by contacting customer service.
• Outstanding orders must be resolved before account closure.

Effect of Termination

• User access immediately revoked upon termination.
• Outstanding obligations survive termination.
• User data may be retained as required by law.

16. Dispute Resolution

Governing Law

• These Terms governed by Indian laws.

Contact for Disputes

• First contact customer service for resolution attempts on support@animeoriginals.com.
• Mediation available through recognized dispute resolution services.

17. Miscellaneous

Entire Agreement

• These Terms, Privacy Policy, and Shipping Policy constitute entire agreement
• Supersedes all previous agreements and understandings

Severability

• Invalid provisions do not affect validity of remaining Terms.
• Invalid provisions replaced with similar enforceable terms.

Assignment

• We may assign these Terms; users may not assign without consent.
• Terms binding on successors and assigns.

18. Contact Information

Customer Service: support@animeoriginals.com
Legal Inquiries: support@animeoriginals.com
Business Address: C-350, New Link Rd, Goregaon West, Mumbai, Maharashtra – 400104.

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 4:00 PM IST

20. Special Provisions for Anime Merchandise

Licensed Products

• All products are officially licensed or legally distributed.
• Licensing agreements may affect product availability.
• Authenticity guaranteed for all merchandise sold.

Collector’s Items

• Condition grades clearly specified for used/opened items.
• Authentication certificates provided where applicable.
• Value estimates for informational purposes only.

Fan-Made Content

• Clear distinction between official and fan-created items.
• Fan art and custom items comply with fair use guidelines.
• Original creators credited where applicable.

Acknowledgment: By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions were last updated on 23 May 2025. Please review periodically for changes.