1. Shipping Locations

We currently offer shipping via Third Party services only within India. Please check the shipping options during checkout to confirm if we can ship to your location.

2. Processing Time

• Order Processing: Once your order is placed, it typically takes 1-3 business days to process and prepare your items for shipping.
• Order Confirmation: You will receive an order confirmation email once your order is successfully placed. After processing, we will send a shipping confirmation email with tracking details (if applicable).

3. Shipping Methods & Delivery Times

The estimated delivery time depends on Third Party delivery service provider.

• Within India:
  • Standard Shipping: 5-7 business days.
  • Express Shipping: 2-3 business days (available in select locations).

4. Shipping Costs

Shipping costs are calculated based on your delivery address, the size of your order, and the chosen shipping method. Shipping charges will be displayed at the checkout before you confirm your order.

• Free Shipping: We offer free standard shipping on all orders above INR 1999/- within India.
• Flat Rate Shipping: For orders under the free shipping threshold, a flat shipping rate will apply based on the delivery location.

5. Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your delivery on the courier service’s website. If you have any issues with tracking, please reach out to our customer support team.

6. Delivery Issues & Address Changes

• Incorrect Address: Please double-check your shipping address at the time of checkout. If you notice an error after placing the order, contact us immediately at [Your Contact Email] or [Your Contact Number]. We will attempt to correct it before shipment, but we cannot guarantee changes after dispatch.
• Failed Delivery: If a delivery attempt is unsuccessful (e.g., due to an incorrect address, recipient unavailable, or other issues), the carrier will typically make additional delivery attempts or hold the package at a local facility for pickup. You will be notified by the carrier if this happens. Any additional charges for redelivery or re-shipment due to address issues are the responsibility of the customer.

If your package is returned to us due to a failed delivery or incorrect address, we will contact you to resolve the issue. Additional shipping charges may apply for reshipment.

7. Shipping Restrictions

We may be unable to ship certain products to specific locations due to legal, regulatory, or other restrictions. If this applies to your order, we will inform you during checkout or as soon as we process your order.

8. Damaged or Lost Items

We take great care in packaging and shipping your products. However, in the rare event that your item arrives damaged or you believe your order is lost:

• Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving the package with a description and photos of the damage. We will resolve the issue by offering a replacement or refund (depending on stock availability).
• Lost Shipments: If your order is lost or you haven’t received it within the expected delivery time, please contact our customer service team. We will initiate an investigation with the courier service. We are not responsible for lost or delayed packages caused by the courier service, but we will do our best to assist you.

10. Address for Returns and Exchanges

If you need to return or exchange an item, please send a request in the Returns and Exchanges section of our website. Be sure to follow the instructions provided there for a smooth return process.

11. Contact Us

If you have any questions or concerns regarding shipping, delivery times, or tracking, please don’t hesitate to reach out to us:

• Email: support@animeoriginals.com

Thank you for choosing Anime Originals [part of AnimationXpress Pvt. Ltd.] We appreciate your business and look forward to delivering your favorite anime merchandise directly to you!