Privacy Policy

Last Updated: 23 May 2025

1. Introduction

Anime Originals (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://animeoriginals.com/  and use our services.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.

2. Information We Collect

Personal Information You Provide

Account Registration:

• Name (first and last)
• Email address
• Password (encrypted)
• Date of birth (age verification, if required)
• Phone number (Indian 10-digit)

Order and Payment Information:

• Billing and Shipping addresses.
• Payment information if required by payment gateway partner.
• Order history and preferences.
• Special delivery instructions.

Profile and Preferences:

• Favorite anime series and characters.
• Merchandise preferences and wishlist items.
• Size and fit preferences.
• Communication preferences.
• Review and rating submissions.

Customer Service Communications:

• Support ticket contents.
• Live chat transcripts.
• Email correspondence.
• Phone call records (when applicable).

Information Automatically Collected

Website Usage Data:

• IP address and general location.
• Browser type and version.
• Operating system information.
• Device type and screen resolution.
• Pages visited and time spent.
• Referring websites and search terms.

Cookies and Tracking Technologies:

• Session cookies for website functionality.
• Persistent cookies for user preferences.
• Analytics cookies for site improvement.
• Marketing cookies for personalized advertising.
• Shopping cart and wishlist data.

E-commerce Analytics:

• Purchase behavior and patterns.
• Product views and search queries.
• Abandoned cart information.
• Conversion tracking data.

3. How We Use Your Information

Primary Uses

Order Processing and Fulfillment:

• Process and complete your purchases.
• Arrange shipping and delivery.
• Handle returns and exchanges.
• Provide order status updates.
• Manage pre-orders and backorders.

Account Management:

• Create and maintain your account.
• Authenticate your identity.
• Provide customer support.
• Process refunds and credits.
• Maintain order history and preferences.

Website Functionality:

• Personalize your shopping experience.
• Remember your preferences and settings.
• Maintain shopping cart contents.
• Provide product recommendations.
• Enable social features and reviews.

Secondary Uses

Marketing Communications:

• Send promotional emails about new products.
• Notify about sales and special offers.
• Share anime industry news and updates.
• Provide convention and event information.
• Send personalized recommendations.

Business Analytics:

• Analyze customer behavior and preferences.
• Improve website design and functionality.
• Develop new products and services.
• Conduct market research.
• Monitor fraud and security threats.

4. Information Sharing and Disclosure

Service Providers and Partners

Payment Processing:

• Payment Gateway.
• Fraud detection services.
• Banking and financial institutions.

Shipping and Fulfillment:

• Shipping carriers or aggregator.
• Warehousing and logistics partners.
• International shipping facilitators.
• Package tracking services.

Technology Partners:

• Web hosting providers.
• Email service providers.
• Analytics services (Google Analytics, etc.).
• Customer support platforms.
• Security monitoring services.

Marketing Partners:

• Email marketing platforms.
• Social media advertising networks.
• Affiliate marketing networks.
• Convention and event partners.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests.
• Protect our rights and property.
• Prevent fraud or security threats.
• Respond to emergencies involving personal safety.
• Enforce our Terms and Conditions.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies:

• Website functionality and security.
• Shopping cart and checkout process.
• User authentication and sessions.
• Language and region preferences.

Analytics Cookies:

• Website traffic analysis.
• User behavior tracking.
• Performance monitoring.
• A/B testing and optimization.

Marketing Cookies:

• Personalized advertising.
• Retargeting campaigns.
• Social media integration.
• Affiliate tracking.

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect website functionality).
• Accept only first-party cookies.
• Receive notifications before cookies are stored.
• Delete existing cookies.

6. Data Security

Security Measures

Technical Safeguards:

• SSL/TLS encryption for data transmission.
• Secure data storage with encryption at rest.
• Regular security audits and penetration testing.
• Multi-factor authentication for admin access.
• Firewall protection and intrusion detection.

Operational Safeguards:

• Limited access to personal information.
• Employee training on data protection.
• Background checks for staff with data access.
• Regular security policy updates.
• Incident response procedures.

Payment Security:

• PCI DSS compliance for payment processing.
• Tokenization of payment card data.
• No storage of full credit card numbers.
• Secure payment gateway integration.

Data Breach Response

In the unlikely event of a data breach:

• We will investigate and contain the breach as soon as we can.
• Affected users will be notified within 72 hours.
• Authorities will be notified as required by law.
• We will provide guidance on protective measures.
• We will implement additional safeguards to prevent future breaches.

7. Your Privacy Rights

Access and Control

Account Management:

• View and update your personal information.
• Access your order history and preferences.
• Download your data in portable format.
• Delete your account and associated data.

Communication Preferences:

• Opt out of marketing emails.
• Choose communication frequency.
• Select preferred contact methods.
• Unsubscribe from specific categories.

Regional Privacy Rights (for International Customers, when those features are rolled out)

California Residents (CCPA):

• Right to know what personal information is collected.
• Right to delete personal information.
• Right to opt-out of sale of personal information.
• Right to non-discrimination for exercising privacy rights.

European Residents (GDPR):

• Right of access to personal data.
• Right to rectification of inaccurate data.
• Right to erasure (“right to be forgotten”).
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.

Other Jurisdictions:

• We comply with applicable local privacy laws.
• Contact us for information about your specific rights.

8. Children’s Privacy

Age Restrictions

• Our website is not intended for children under 13.
• We do not knowingly collect information from children under 13.
• If we become aware of such collection, we will delete the information immediately.
• Users between 13-18 should have parental consent for account creation.

Parental Controls

Parents may:

• Review their child’s account information.
• Request deletion of their child’s account.
• Limit their child’s ability to make purchases.
• Monitor their child’s website activity.

9. International Data Transfers

Cross-Border Processing

• Your information may be processed in countries outside your residence.
• We ensure adequate protection through appropriate safeguards.
• Data transfer agreements comply with applicable privacy laws.
• We maintain the same level of protection regardless of location.

Specific Regions

EU to US Transfers:

• We comply with Privacy Shield principles (where applicable).
• Standard Contractual Clauses used for data transfers.
• Adequate protection measures in place.

10. Anime Community Features

Social Features

Reviews and Ratings:

• Product reviews are publicly visible.
• User names associated with reviews.
• Moderation of inappropriate content.
• Option to use pseudonyms for reviews.

Wishlist and Collections:

• Wishlist items may be used for recommendations.
• Collection sharing is optional.
• Privacy settings available for personal collections.

Community Forums (if applicable):

• Posts are publicly visible.
• User profiles may display activity.
• Moderation for community guidelines.
• Option to delete posts and comments.

11. Third-Party Links and Services

External Websites

• Our website may contain links to third-party sites.
• We are not responsible for their privacy practices.
• We encourage you to read their privacy policies.
• External sites may have different data collection practices.

Social Media Integration

• Social login options available.
• Sharing features for products and content.
• Social media pixels for advertising.
• You control what information is shared.

12. Data Retention

Retention Periods

Account Information:

• Active accounts: retained while account is active.
• Inactive accounts: deleted after 3 years of inactivity.
• Deleted accounts: data removed within 30 days.

Order Information:

• Retained for 7 years for tax and legal purposes.
• Shipping information deleted after successful delivery.
• Payment information stored by payment gateway.

Marketing Information:

• Retained until you opt-out or unsubscribe.
• Analytics data aggregated and anonymized after 2 years.

13. Updates to This Privacy Policy

Notification of Changes

• We may update this Privacy Policy periodically.
• Material changes will be communicated via email.
• Updated policies posted on our website.
• Continued use constitutes acceptance of changes.

Version Control

• Previous versions available upon request.
• Change log maintained for transparency.
• Effective dates clearly indicated.

14. Contact Information

Privacy Inquiries

General Support: support@animeoriginals.com

Mailing Address:

C-350, New Link Rd,
Goregaon West,
Mumbai, Maharashtra – 400104.

Response Times

• Privacy requests processed within 30 days.
• Urgent security matters addressed within 24 hours.
• General inquiries responded to within 48 hours.

15. Consent and Withdrawal

Providing Consent

By using our website, you consent to:

• Collection and use of your information as described.
• Cookies and tracking technologies.
• International data transfers.
• Marketing communications (optional).

Withdrawing Consent

You may withdraw consent at any time by:

• Updating your account preferences.
• Contacting our privacy team.
• Using opt-out links in communications.
• Deleting your account.

Note: Withdrawal may limit your ability to use certain features.

Acknowledgment: This Privacy Policy is incorporated into our Terms and Conditions. By using our website, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy was last updated on 23 May 2025. Please review periodically for changes.